Assist guests with point redemption and purchase of merchandise at Players Club.Assist guests in need of accessing lucky bucks or converting points.Assist guests with usage of the enrollment and promotional kiosks.Assist guests with inquiries regarding club membership and promotions.Enroll guests into the Players Club program and explain the benefits of the different tiers.Report technical problems of gaming machines to a gaming technician or supervisor so they can be repaired quickly.Maintain general awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets.Maintain a working knowledge of the property, food venues, current and upcoming special events and promotions.Provide direction, assistance, and/or information as may be required to ensure guest satisfaction.

Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.Responsible for providing service to guests while maintaining a positive demeanor and pleasant attitude at all times.

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